Themes > Finance > Polite speech
Polite speech

All these phrases are used over the telephone.

Match the phrases on the left with their responses on the right.
Choose the correct response from the drop-down list.

1. Could I speak to Colin Jones, please? a. Could I hold for a little while, then, please?
2. I'm afraid he's not in the office at the moment. b. Yes, please. Could you tell him that Jane Symes called?
3. Would you like to leave a message? c. Just a moment. I'll put you through.
4. I'm afraid the line is engaged. d. This is Alain D'Angibau. Could I speak to Mr Smith, please?
5. Good morning. Fraser International. Can I help you? e. Could you ask him to call me back, please?



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